Forum Discussion

christianrod420's avatar
christianrod420
Community Member
3 years ago

Resources panel links not working on Android / iOS devices

Hi, the Resources Panel web links are not working on some Android and iPhone devices when using the Classic Player as we are testing a new project. They work OK on desktop though. We tested other sample projects and two different web servers. This problem seems to be happening only after Storyline 360 update 3.61.27106.0 from February 15th. 2022. 

Is anybody else having this issue, any suggestions?


Thanks!

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Christian, 

    Sorry to hear about the behavior you encountered. I went ahead and created a support case for you so we can get you in touch with our support team. A support engineer will be in touch with you shortly. Your case is in good hands, and we'll continue troubleshooting the behavior there!

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      3 years ago

      Hi christian!

      I'm happy to share that today we released Storyline 360 (Build 3.68.28773.0), which includes the fix for the bug where learners couldn't click or download resources in the classic player on mobile devices.

      Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case. 

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