Forum Discussion
Restart course trigger keeps showing the results page despite having jumped to different slide in the menu
I have made new project file to test the working of the 'Restart Course' trigger.
It's not working like I have always used this button up until now, I don't think.
See the attached .story f...
Hi all!
We just released Storyline 360 (Build 3.94.33511.0), which includes a fix for a bug that was reported in this thread: restart-course triggers didn't reset question slides to their initial states.
To take advantage of this fix and others, all you need to do is update Storyline 360 in your Articulate 360 desktop app!
Hello everyone. In the latest version 3.93.33359.0, the trigger does not work again.
Hello HRlearning-c2b4,
Happy to investigate this for you!
Would you mind sharing how your Restart course trigger is set in your course so we can check the behavior? There have been a few iterations of the restart course trigger bug, so we'll need to know exactly what you're experiencing to identify how to address it. Additionally, would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
Greetings. made a test course in which there are several slides and a test after them. If you do not get a passing score during the test, I have added a button with a trigger that does not work correctly on the slide with the results. The trigger should completely restart the course and reset the state of the tests.
Hello HRlearning-c2b4 and Nedim,
Thanks for providing additional details. I replicated the behavior on my end and I can confirm that the behavior is caused by a bug found in Storyline 360's Update 93 release. Here are a few workarounds you can do while waiting for a fix:
- Use a "Reset results" trigger placed right before the restart course trigger
- Downgrade to Update 92
We'll let you know as soon as this issue is fixed, and we apologize for any inconvenience the bug may have caused.
- Use a "Reset results" trigger placed right before the restart course trigger
The same issue occurs with the Restart Course trigger in Storyline v3.93.33359.0. While the quiz questions appear to reset (choices are cleared), the answer choices become unselectable when trying to retake the quiz after restarting the course. In short:
- The Restart Course trigger clears selected choices in the quiz.
- However, it creates a new issue—preventing choices from being selected again.
