Forum Discussion
Restricted Settings Suddenly Shows Locked in LMS
Hi Team,
Our organization created a big course with 20 modules in it. We released it 8 months back and it worked smoothly. In the last 6 months, based on user feedbacks, we did Minor changes and ...
Hello Ashish James,
Sorry to hear that you ran into this snag.
We are currently tracking a known issue where the menu remains restricted on resume when the navigation behavior is set to "Restricted" and the resume behavior is "Always resume". Based on your description of the behavior, where a menu item remains locked instead of appearing as already visited upon resume, there's a chance that you might be affected by this bug. The only way to know for sure is to test your project file.
Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done testing!
Alternatively, you can also try the following troubleshooting steps to see if they work for you:
- Set resume behavior to "Prompt to resume"
- Roll back to Storyline 360 Update 81
Looking forward to hearing from you!
Thank you for the quick response. It's the same issue I feel, in our case we are using Restricted settings, so it shows locked.
I have raised a ticket #04041530 and shared references files as well privately.
Hi Ashish!
Thanks for following up and sharing the extra details!
Great move on opening a support case! I see that you've connected with my teammate Philam. You're in excellent hands troubleshooting with him!
We can continue the conversation through your case to help keep all information in one spot.
