Forum Discussion
Return to Rise lesson/course after closing content link tab
I've built a multi-lesson course in Rise with links to videos, PDFs, etc embedded in the content blocks. The Rise course itself opens from our LMS in a separate browser window (but not a browser tab). When a learner clicks a content link in the Rise course, it opens in a new tab. When the learner finishes and closes the tab, the Rise course seems to have disappeared. It's still an open browser window in the browser, but it isn't visible right there. If they don't know to look in their browser icon, they will think they're lost and have to open the Rise course again from the LMS. They end up with dozens of Rise course windows that they can't see after they close content tabs. Shouldn't they always be returned to the window with the Rise course? There has to be a solution for this.
32 Replies
To add to my earlier problem, I have embedded a storyline survey into rise that has a print answers button. When the students press the print answers button it allows them to print to PDF. But now there is NO way to return back from the PDF printable answers to Rise360.
Hi, Barbara! I'm so sorry to hear you're getting this issue in your Rise course. Please open a support case here, and one of our customer support engineers will work with you directly to troubleshoot your issue. Thanks!
We are having the same issue with the GeoLearning LMS. From my understanding, we do not have a way to control in the LMS how a link from the SCORM package opens, that it has to be changed from the SCORM package file. We are needing a way for the Articulate file to tell the LMS to open the link in the same window as the course instead of the background window.
Hi Abrea,
In our LMS, it's set up to open links in a new tab.
Most LMSs should have the option to open the course within an LMS window. While I prefer a SCORM to open in a separate window (no LMS padding), I have changed this to open embedded in the LMS as so many of our users were getting lost when clicking external links that open in new tabs (user error meant they couldn't navigate back to the separate open SCORM window).
@Laura did you ever share the code? We're having this same issue in Docebo... In Desktop it opens a new app but in the mobile app it opens over top causing the course to close and the user has to click back in.
Has anyone come up with a resolution for this? it looks like this has been going on for 5 years! we have the same problem.
Hi davelees,
Thanks for reaching out!
Since this is an older post, I'd like to start fresh with a few troubleshooting questions.
- What LMS are you using?
- Does this issue affect all your courses or just some?
- Does the issue happen consistently?
- Have you tested the course in SCORM Cloud?
Our team of Support Engineers will be happy to work with you in a case if your prefer!
Hi Kelly,
The issue happens because on our LMS the course content opens in a new window with the SCORM window behind the content window, when you open a link from the content window it opens in a tab in the SCORM window and hides the content window, for someone who is not very tech savvy it is confusing. I just want to be able to open a link from the content window in a new window above the content window so that when it's closed the content window will be open behind it.
GeoTalent
All courses
Consistently
Thanks!
Hello davelees! I appreciate the extra context! By default, links in a Rise 360 course open in a new tab. But many LMSs override that behavior and force links to open in the same window. That sounds like what’s happening here.
You could try a different browser to see if it handles things differently, but most of the time, the LMS controls how Rise 360 functions. If we come across a workaround, we’ll definitely share it here!
