Forum Discussion
Review 360 comments are not aligning with Rise comments in Chrome or Edge.
I put in a ticket for this but wondered if anyone else has experienced this: The comments are not aligned with the screenshots in R360. I've attached a video explainer of the process. Hopefully, ...
Hello everyone! 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Review 360 feedback screenshots are not aligned with the Rise 360 blocks where the comments are posted. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported.
This is happening to us, too. For the last few weeks, our SME comments aren't aligning to any slides or the wrong slides in Rise. We can't keep going back to the SMEs to ask them where that comments applies. We get "Scene not found" and then a list of all comments. Help!
Hello LisaRunge! I'm so sorry this is still occurring on your end. Do you know if your SME's are using Chrome or Edge? Or are they using another browser?
If possible, could you share the Review 360 link that you're noticing this with? It would be best to share it in a support case!
