Forum Discussion

MichelleKeno598's avatar
MichelleKeno598
Community Member
7 years ago

Review 360: Feedback tab/Comments pane not displaying

Hello and thank you in advance for any assistance you could provide. One of my teammates published a module in Storyline 360 for review, but the Comments pane isn't displaying on the right-hand si...
Review 360
ChristopherC978's avatar
ChristopherC978
Community Member
2 years ago

I am having this same issue all of a sudden and I have enabled comments. My team has tested it and I am the only one not able to see the feedback tab to leave a review. 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    2 years ago

    Hello Christopher!

    I see you are working with my teammate, Lianne, in a support case! You're in great hands!

    • ChristopherC978's avatar
      ChristopherC978
      Community Member
      2 years ago

      Actually, I did a few things to rectify the issue.  

      1. I uninstalled and reinstalled Storyline 360 and Storyline 64-bit versions. 

      2. I tested the enable / disabled comments with a teammate, and a non-user to see if they could add comments with the link. They were successful. 

      The feedback section reappeared and the ability to enter comments is now present.  

      I am not sure if this is related but when I previously ran diagnostics, I noticed this message.

       

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        2 years ago

        Thanks for the update, Christopher. I'll share this update with Lianne so she's in the loop. 

        We'll continue the conversation over in your support case. 

        Have a great afternoon! 

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