Forum Discussion
Review 360 not playing audio
I have seen this problem a handful of times in the community but no solutions have been posted.
I uploaded multiple SL 360 files to Review and a few of them are not playing audio. The audio works...
Does anyone have any updates on this? I was just informed by some reviewers of the course I'm working on, that they "can't get audio to work" mostly on Chrome. A couple of them are still struggling with this using MS Edge. I'd like to point them to the most relevant support resources if possible. Thank you!
Thanks for reaching out, Yuyen!
Happy to dig into this with you — I'd like to gather more clues so I understand your course setup:
- Is the audio on the first slide or one of the slides following?
- Are your slides set to advance automatically without any interaction?
- Have they tested the course in Firefox to see if the audio plays as expected?
If the issue is not related to browser autoplay restrictions, could you share your file with our support team, so they can help troubleshoot? They'll reach out shortly after hearing from you!