Review 360 not showing when you have new Feedback in top menu

Just to comment for Matthew and after reviewing Leslie's video, the issue Matthew describes still happens but is so random, I understand why difficult to troubleshoot.  I always publish a new version of an existing item and every once in a while someone will tell me they added comments but the Feedback menu at the top that gives the red circle with the number of new feedback items just doesn't show up.  I get the emails so it is okay I know to go in, but again very random but I can confirm I am always on the current version when looking.

Cheers

T