Forum Discussion
Review 360 problem exporting PDF comments
Hello, I am trying to export PDF feedback comments of a Review 360 course, but it seems that when the output reaches page 5, it can no longer organize the comments and page thumbnails. This is a multi-language narration course (10 languages) so we have many reviewers and would like to provide our translation team both a PDF file as well as the CSV file to help them stay organized. The CSV file is working without an issue, only the PDF file has been found to be a problem. The same issue persists in Chrome, Edge, and the incognito version of Chrome. I don't know if this may be a limitation to the amount of comments allowed, or an issue with the course itself. Here is the Review link:
https://360.articulate.com/review/content/f0107763-5db3-480f-9d1c-5cae487492a8/review
I have attached the PDF output for reference. Thanks for any guidance you can provide!
Steve
1 Reply
Hi StevenFloyd-77d!
Sorry to hear you're having trouble exporting Review 360 comments to PDF!
Thank you for sharing your Review link. I tested the behavior on my end, with Google Chrome and Firefox, and replicated the same issue. When exporting Review comments greater than five pages long, the last few comments and their thumbnails lose formatting. I'd like our support engineers to have a closer look at this issue, so I've opened a support case on your behalf.
You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail shortly. Let's continue the conversation through your case to keep all information in one spot.
