Forum Discussion
Review link not working
A colleague who reviews my modules isn't able to open the Review link. She got this message (screenshot attached) when she tried to open a Review link. I tried several other courses, and she is getting the same message.
We tried yesterday and again today.
This is a new problem; she has been able to review dozens of modules in the past.
Any ideas for what's going on?
9 Replies
Hi Donna.
Thanks for reaching out!
The URL in the screenshot doesn't appear to be a valid Review 360 link. For your reference, here is what a valid Review 360 URL looks like:
https://360.articulate.com/review/content/ec434c3e-c120-4e96-a3a3-16a7b06d12bf/review
As a troubleshooting step, can you try republishing your course to Review 360 to generate a new URL and then share this with your colleague for testing?
My review links, which always have worked, also are no longer working. Suddenly they bring reviewers to the Articulate dashboard, asking them to sign in. This is HUGE issue for pending hot projects!
Hi Zuzana,
I'm sorry for the trouble with the Review links! Please check whether you have the option to "Allow users without Articulate IDs to comment" ticked. You may refer to this article for details.
Looking forward to your response.
Can you confirm if the 'Allow users eithout IDs to comment' needs to be checked to only 'view' the review version? This wasn't the case previously.
We are having problems with review links no longer working when they previously did.
We only reqire them to be viewed, not commented on.
Hi Blended Learning,
Thanks for reaching out and I'm sorry you're experiencing this issue!
You can view content without signing in to Review 360 if the owner allows it. Here's a bit more information about how to access it. If you're comfortable sharing one of the Review links, I'd be happy to test it on my end. You can do so here or privately in a support case.
I hope this helps!
Many in my team are recently getting 'The connection was reset' message while reviewing courses from review links. Tried in different browsers, different networks, cleared cache, even restarted systems - but nothing is working. We are all from different places/cities. It is not a one-off case in one course, because this is happening in all the courses we are trying to launch from review links. Most importantly, this is happening since last week only. Previously, everything was fine. Any help please?
Hello MihirAich! Sorry for the trouble! Since this is happening with all Review 360 links, could you send us a Review 360 link that is resulting in the error message? You can share it in this discussion or privately in a support case. If we can access the course on our end then it might be that you need to add these domains to your organization's allowlist.
I am experiencing this now too. I have the links set up so that "allow users without articulate IDs to comment" is checked, but anytime my reviewers click the links, they go to the articulate homepage and can't get to the file.
Hello Emily_Tacoma,
Sorry to hear that you ran into this snag.
Would you mind sharing your Review 360 link here or privately by opening a support case so we can investigate why it is redirecting reviewers to Articulate's homepage? Is this happening to all of your courses or just this one course?
