Forum Discussion
LoraZabik
Community Member
Again, for the published-for-web Rise course, I did double-click on the Index file (MIcrosoft Edge HTML document) and when I do so it is just a blank screen. What am I doing wrong here?
JudyNollet
4 months agoSuper Hero
Are you double-clicking on an index.html file in a folder on your desktop that includes the files/folder shown in the image above?
- If the answer is no, then you need to ensure that all of the published files are extracted, and that they maintain their original file/folder structure.
- If the answer is yes, yet the course doesn't launch, you could try re-publishing. Or contact the support staff (https://access.articulate.com/support/contact ) to see if they can determine why published files aren't working.