Forum Discussion
Review360 - disappearing comments
Hi all,
Has anyone experienced an issue with disappearing comments in Review360? I've asked for some feedback from the team in the last 3 months, and every now and again the comments are just n...
Hi Ashka!
I know that kind of issue can be a real headache. Let’s see what we can do.
We’ve seen this happen now and then, and it usually ties back to a few common things.
Here are some quick tips that often help:
- Refresh the page. Commenters should refresh to make sure their session is active and the comment actually posts. Viewers should refresh to see the latest thread.
- Close extra Review 360 tabs. Having more than one open can cause hiccups.
- Use the latest version of Chrome or Edge. That’s where Review 360 works best.
- Try posting off VPN. Sometimes network filters get in the way.
- Check your filters. Make sure “Unread” or “Resolved” aren’t hiding anything.
Let us know how it goes!