Forum Discussion

PhilipRaimondo's avatar
PhilipRaimondo
Community Member
9 years ago

RISE - Cannot upload Cover Photo

While the site was down yesterday i was working on a project. I tried to upload a cover photo. Well, that is when i heard about the site issues. Today everything was fine and I completed the project...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
9 years ago

Yikes, that's a long time to be stuck! I'm glad you reached out--I can help. 😀

In the course settings, under Cover Photo, do you see the trash can icon? If so, is the picture deleted if you click the icon?

Also, what browser were you using when this happened? These are supported for authoring Rise courses. Have you tried uploading the cover photo in a different browser?

I'd be interested to try the upload on my end, if you don't mind sending me a copy of the image file. I'll be standing by!

  • ShawnSnyder's avatar
    ShawnSnyder
    Community Member
    9 years ago

    Thanks Alyssa. I appreciate any feedback you can offer. Here is what I
    see:
    https://cl.ly/3q263P2M053L

    When I push “Cancel” nothing happens. I have tried it on the latest
    version of Chrome and Safari.

    Attached is the image I am trying to upload.