Forum Discussion
DanielSteinb244
6 years agoCommunity Member
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
AlyssaGomez
6 years agoStaff
Hi there, Linda. So sorry you ran into this error, and you did the right thing by trying to replace the video with a new copy.
Would you mind sharing that video file with our team? We'd like to test it from our side. If that works for you, you can send it privately by clicking here.
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