Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
I am experiencing the same issue, I'm using the share link at this moment, it works for a day then it stops working.
Hi Katherine, sorry to hear that you are experiencing issues with playing your Rise 360 videos. To confirm, is this happening when courses are viewed via a share link? Is this happening to all courses?