Forum Discussion

DanielSteinb244's avatar
DanielSteinb244
Community Member
7 years ago

Rise - The media could not be loaded, either because the server or network failed or the format is not supported

Hello I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
rise 360
SeanGainford-09's avatar
SeanGainford-09
Community Member
4 years ago

We are currently having this issue with our SCORM 1.2 Rise project uploaded to our LMS Moodle course. Is there a fix coming for this? 

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    4 years ago

    Hi there, Sean. Is this happening with one video in particular? Can you make any changes to the video, either changing the file name or re-exporting as .mp4 it from a video editing tool? If so, replace the video in the course, export your course again, and load that new version into your LMS.

    If that doesn't work, let us know by clicking here. You can securely share your video file with us, and we'll delete it when we're done troubleshooting.