Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Hi Crystal
This is happening with every video we have in our Rise packages. The solution was to delete the video, reupload it (didn't have to make any changes to the video), then republish and that fixed the problem.
Was quite time consuming doing this. Do you know what was causing the issue?