Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Hi Chris
I did open a support ticket with you. The conclusion was it's not known what the issue is. The video was not the issue, because I deleted the videos in Rise then uploaded the exact same video and the problem was fixed after exporting the updated Rise course to our LMS. So the issue is either the LMS or Rise. We updated all of our Rise's like this so no longer have any that do not work and so can't try SCORM CLOUD option.