Forum Discussion

ConcettaPhillip's avatar
ConcettaPhillip
Community Member
7 years ago

Rise 360 - Media Could Not Be Loadedeither because the server or network failed or because the format is not supported

Every time that I place a video in a block on Rise 360, after exporting the content, I get a message upon viewing in my LMS that "The media could not be loaded, either because the server or network ...
rise 360
ConcettaPhillip's avatar
ConcettaPhillip
Community Member
6 years ago

@Katie, 

Alyssa and her colleagues did some heroic level work trying to figure this out from Articulate's side, and ultimately, we did determine it was an issue with our LMS reading the SCORM output from Rise because the outputs from Rise were reading just fine in other LMSes.

It took a while for our LMS to nail it, but the fix is to make sure the video name before it was uploaded was less than 15 characters. Once we did that, the block started working and appearing as normal.

Mahogani_828's avatar
Mahogani_828
Community Member
4 days ago

I'm seeing this 6 years later and this helped me! Apparently this is still an issue. 
I have other videos in my course with 15+ characters and they work just fine, but the very first video was showing the same error. 

I shortened the title to "Intro" and voila! Thank you! 

  • EricSantos's avatar
    EricSantos
    Staff
    3 days ago

    Hi Mahogani_828,

    Thanks for sharing your update. I’m glad that shortening the video name worked for you!

    If the issue happens again, please feel free to reach out here or privately in a support case if you’d like more targeted help.

    Appreciate you taking the time to share what solved it. This will help others who run into the same issue.