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AnikBrown-c208f's avatar
AnikBrown-c208f
Community Member
9 months ago
Solved

Rise 360 - Timeline

Hi everyone, For the last 2 days, I have been unable to delete events while using the Timeline interaction.   Also, when adding audio in each event, the images that were already added disappear.  
rise 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello AnikBrown-c208f and David-H-Naylor,

    I have great news to share! We released a new update for Rise 360, which fixes the problem you encountered: removing an asset in a Timeline and Process blocks will remove the other asset.

    Please don't hesitate to reach out if you have questions or encounter other issues. We're happy to help.

StevenBenassi's avatar
StevenBenassi
Staff
9 months ago

Hi AnikBrown-c208f!

Sorry to hear you've run into this setback while authoring in Rise 360!

I can confirm we have this behavior logged as a bug in Rise 360. This bug causes:

  • Removing an asset in the Timeline and Process Blocks will remove the other asset.

 

I've linked this discussion to the bug report so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest:

  • If changing only an image or video, authors can "Replace" them with a new one instead of Removing or deleting the asset to avoid deleting the audio as well.

 

Thank you for your patience! I'm sorry if this has been slowing you down!