Forum Discussion
Rise 360 course not relaunching on Firefox from Totara LMS
We have the same behavior in Firefox (tested on 125.0.1 and 125.0.2) with recently published Rise360 courses with Moodle as LMS. The error occurs with both SCORM 1.2 and SCORM 2004v4.
The browser displays a blank page and a Minified Redux error #3 in the browser console (Full text: You may not call store.getState() while the reducer is executing. The reducer has already received the state as an argument. Pass it down from the top reducer instead of reading it from the store).
Problem does not exist in Moodle with same course published on an older Rise 360 version.
Problem does not exist in SCORM cloud (with recent Rise 360 version).
Hi S. T.,
Sorry to hear that you ran into this issue. Have you tested the behavior on other browsers to see if the behavior is isolated to Mozilla Firefox?
Since your course works in SCORM Cloud, I recommend contacting your LMS support team so they can investigate the issue on their end. I believe it is helpful for them to know that your course is opening properly on other LMSs but not in theirs. Additionally, you can enable the LMS debug logs for your course to see if any additional error messages are logged right before the course fails to load.
