Forum Discussion

ShannonBuford's avatar
ShannonBuford
Community Member
4 years ago

Rise 360: Cover Image Issue

Good afternoon all. A Rise 360 course a colleague of mine is working on is now experiencing an issue with the format of the Cover Image on their course. Prior to the update the image spanned the ent...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
4 years ago

Hi Shannon! 

The cover image will be cropped differently depending on the size of the browser window and how much the browser is zoomed in.

Check out this 20-second video where I viewed your course with various browser zoom settings. Does your colleague notice a difference if she zooms out on her web browser? 

  • ShannonBuford's avatar
    ShannonBuford
    Community Member
    4 years ago

    Thank you for the video, I did check her browser settings, and she was at 100% and so was I. Both of us use Chrome as well. I also checked her monitor resolution (just to be sure it didn't affect it) and no change. 

    Is there a way to stop the 'adaptive' fit that Rise applies by any chance? Our employees primarily access our trainings via computer, so to have it display correctly on that particular medium is our main goal.

    And... Is there a guiding rule on cover images, a ratio or recommended dimension, that I could use in the future?