Forum Discussion
RISE 360 Translation is stuck
XLIFF is not responding and it has been in a spin cycle for over 1 hour. Please advise.
Thank you,
Hi Jan!
I understand that Rise keeps spinning when you add a translation file.
Please try these troubleshooting tips:
-Make sure you are using a supported browser and your browser is updated.
-Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) then try to add the XLIFF file. Do you still get the same issue when in Incognito?
If you're still encountering this issue after doing these steps, please open a case with us here, so that one of our technical support engineers can assist you.