Forum Discussion
Rise and Elevate LMS Troubles
I've created several Rise course that are housed in the Elevate LMS. Learners who do not take the entire course in one fell swoop are finding themselves having to start over.
What is supposed to "save" a learner's spot in an active course: Rise or the LMS?
Also, if this is a function of Rise, does anybody have experience with Elevate that might share how to solve this issue?
Bumping this up...really need the assist, please!
Hi Karin,
Q: What is supposed to "save" a learner's spot in an active course: Rise or the LMS?
A: Speaking in general, not specific to Elevate.
When a student exits the course, Rise sends the student progress and bookmarking to the LMS which should save the data.
The next time the Rise course is accessed via the LMS, the student progress and bookmarking should be sent from the LMS back to the Rise course.
Thanks Karl. Do you have any potential ideas about what could make this not happen correctly within an LMS? Something we could check for?
Hi Karin,
Does your course run within the LMS itself or in a new browser window?
What method is used to close the the course and return to the LMS?
Do students use the Rise "Exit course" Link?
What is the last time these Rise courses were published?
HI Karin,
Check if your LMS initiated the SCORM API in the LMS player window or not.
Regards
Raj
Raj -- how would my LMS mgr check this? And what are we hoping for here? Do we want it to initiate the SCORM API in the LMS player or not? Is this something controlled by the LMS?
Thanks Raj & Karl -- I am a contractor so I don't know the answers to these questions...BUT...I will get them and get back to you here. I appreciate your assist.
HI Karen,
Yes in few LMS , admin have to manually select the LMS player to initiate the SCORM API.
I think I "may" have figured out what is happening, but I would appreciate some confirmation. Tell me this: The course has several sections, each containing (let's say) 9 lessons.
Lesson 9 contains additional resources and viewing it is optional.
In Lesson 8 I give the learner the option of going directly to the next section overview OR reviewing the additional resources. Most skip viewing that optional lesson.
If the learner skips the additional resources section and goes to the next lesson instead, and then exits the course...would this cause the issue? When I did this in SCORM Cloud, I had to click on each of the optional lessons before it would allow me to move forward to where I had been in the class.
Thanks in advance!
Anybody know the answer to my last question above? :-)
*bump* :-)
Hi Karin, skipping a lesson shouldn't cause any issues with saving your progress. Once you resume the course, you should be sent back to the exact lesson where you left off, even if you skipped a lesson.
I would love to have one of our support engineers look into this. Please open a case here.
I think I misstated something. So it saves their progress...but when they come back into the course, they are not allowed to pick up where they left off because the course has restricted navigation. They can click on the skipped lessons, though.
I am OOTO today but I will open a case on Monday.
