Forum Discussion
Rise Articulate SCORM Package not loading
Hi Karl,
No. The only change was to add links to two additional resources. Previously, these were downloaded from our www but we wanted to include them in the SCORM so it was easy for the learner to access them at the right point.
A developer has advised:
"In future, when you plan to update an existing SCORM package. Please ensure no learners have the course in progress. Either request them to complete it or let them know that the module will be reassigned and they have to review from the beginning."
However, for me this doesn't feel practical / workable. It’s highly likely there will always be learners in progress so finding a time to update the existing SCORM would be problematic. Also, if a learner has finished/passed a course but would like to review the content (within the period of time they have access to the content) they’d be quite frustrated at having to go through the whole course again if they wanted to recap on a section towards the end of the couse. Do you see what I mean?
I look forward to your thoughts/advice.
Hi Darren! Thanks for reaching out!
If a learner completed a tracked quiz / completed the course, their quiz data will still be intact in the LMS, but they won’t be able to resume where they left off after an update.
If you overwrite or add a new lesson in your course, then update the course in your LMS, some learners might see a blank page. If this happens, select More settings and click the Reset Learner Progress option when you export your course.
Please note that when learners launch the newly updated course in your LMS, their progress will be reset, but any completed quiz data will be retained.
Hope that clarifies how updating works for published courses in an LMS!
Thanks for this Renz but it still doesn’t explain why I can’t view the updated course in Rise (please see the initial Loom screen recording below). No changes in lessons have been made. The only change is that two downloadable resources have been incorporated into the SCORM package. No new lessons, quizzes etc.
I look forward to your response
Excuse the brief email 📲
Hi Darren! Thank you very much for taking the time to do a screen recording. We would love to take a closer look at your original and updated SCORM package. Please open a case here and send them over. Also, please include the link to your screen recording, so our support engineers can see what is happening.
