Forum Discussion

DarrenColeman's avatar
DarrenColeman
Community Member
5 years ago

Rise Articulate SCORM Package not loading

Hello. When I try to update the SCORM package in existing courses the Rise course doesn't load. I've tested the package with a new xAPI and it works fine. This video explains the issue. https://...
rise 360
PankajAgrawal's avatar
PankajAgrawal
Community Member
5 years ago

Hi @Renz and @Chino,

It is a little odd that you have gone as far as adding a  "Reset Learner Progress" setting. However, you haven't fixed the javascript error that comes up when the content is not able to find a matching lesson for the bookmark.

A simple fix could be sending the user to the start of the course, if the bookmark lesson is not found in the course. This would be an automatic  "Reset Learner Progress" without the need for the setting. 

Probably I am not able to understand the full rational behind it, but I do know that there are some upset clients like Darren, and their concern is very legitimate. 

Regards,
Pankaj Agrawal
GrassBlade 

DarrenColeman's avatar
DarrenColeman
Community Member
5 years ago

Thanks Pankaj. It really does feel like Articulate is creating a mountain out of a molehill - for no reason here.