RISE chart appears extremely small in preview and published files

Hi Francesca!

Sorry to hear you've run into this setback!

I see that you've opened a support case as well. Smart move! You're in excellent hands working one-on-one with our support engineers and they should be reaching out to you shortly!

In the meantime, would you mind sharing more details on:

• Which type of device was being used when you observed this issue (desktop or mobile)?
• What is the operating system of the device being used?
• Does the behavior occur across multiple browsers, or is it local to one?

Thank you. Looking forward to hearing from you!

Thanks for your reply. I am on an iMac, IOS operating system using Google Chrome—it seems to be all browsers and it is impacting all five courses which were developed simultaneously. They were just fine until a couple of days ago.

I deleted the chart block and rebuilt, added and removed dividers, placed in different position, etc. and nothing seems to work.

Client is waiting to release files—any thing I can try while waiting for engineering?

Hi Francesca!

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Have a great afternoon!