Forum Discussion
StevenBenassi
8 months agoStaff
Hi Francesca!
Sorry to hear you've run into this setback!
I see that you've opened a support case as well. Smart move! You're in excellent hands working one-on-one with our support engineers and they should be reaching out to you shortly!
In the meantime, would you mind sharing more details on:
- Which type of device was being used when you observed this issue (desktop or mobile)?
- What is the operating system of the device being used?
- Does the behavior occur across multiple browsers, or is it local to one?
Thank you. Looking forward to hearing from you!