Rise course blocked as pop-up in Mozilla

Hi Karl,

Thanks for the reply but that is not quite the case here I am afraid.

Let me sum up the facts - maybe this will bring more clarify into the topic

- We do not use a standard LMS (we have instead our own built in application in the user platform that mirrors some functionalities of an LMS)

- It happens to courses created with Rise only, not courses created in Storyline or pdfs

- It started happening only recently

- The Rise course s open in other browsers i.e. Chrome, Explorer, Edge normally, all works perfectly, so it has something to do with Firefox.

So to sum up, this issue is very odd and I have just tested that even allowing pop ups will prevent the course from happening. But on the contrary, when open in a new private window, the Rise course launches normally.

Any ideas anyone please?

Best,

Veronika