Forum Discussion

Jesper-Engel217's avatar
Jesper-Engel217
Community Member
4 years ago

Rise course does not load in LMS

We have developed a course in Rise, published 6 language versions, which we run in our LMS using a language selector. The language selector works fine for courses published in Storyline 360, and the Rise course works fine for the first language version you select, but when a user selects a second language, the eLearning never loads.

Has anybody ever experienced the same or something similar and does anyone have a solution?

I have attached error logs from Edge.

Thank you for your help!

Kind regards

Jesper

Rise 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi Jesper! I see you're already working with my teammate, Shiela, and she recently sent you a few follow-up questions in your case. Please let us know if you have any questions about her reply!

  • JustynaKnotek-P's avatar
    JustynaKnotek-P
    Community Member
    3 years ago

    Hi!

    Has the issue been resolved? We have a similar bug - the user can only open the first selected language version, and the next selections will not load. Looking for tips on how to fix it.

    Kind regards, Justyna

    • hazelB's avatar
      hazelB
      Staff
      3 years ago

      Hi Justyna! Sorry to hear that this is also happening to you. Kindly open a case with us here so that one of our technical support engineers can assist you!

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