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GloriaCormier-9's avatar
GloriaCormier-9
Community Member
6 years ago

Rise course not displaying correctly in Safari

Hi There  - my rise course displays well in Chrome and other browsers but has some issues in Safari. One of them is this odd black bar that appears next to the menu window. Screenshot provided

Another issue we have is an item that is not clickable.  Screenshot provided

Are there any known issues with Rise courses not working in Safari?  

Thanks,

Gloria

rise 360

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  • JamesSmith-bcf9's avatar
    JamesSmith-bcf9
    Community Member
    6 years ago

    In our case, we distribute at least a dozen Rise presentations to more than 10,000 employees through an iPadOS app using WKWebKit. 
    Thanks for your attention on this. 

  • IvanAlmazar-275's avatar
    IvanAlmazar-275
    Community Member
    6 years ago

    hi Articulate team, we are using Rise in our digital learning for J&J and our courses can be used globally by 100k employees. i hope you can fix this issue ASAP. 

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      6 years ago

      Hi Ivan. Thanks for adding your voice. I've noted your user numbers and experience!

  • AuroreBrodin's avatar
    AuroreBrodin
    Community Member
    4 years ago

    Hi Crystal,

    We experience the same issue with WKWebView for the iOS app we are developing for 300k employees.

    Do you have any solution for this issue since last year ?
    All other Scorm 2004 Modules work correctly in our iOS app.

    Best Regards,

    Aurore

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Thanks for checking in, Aurore. I don't have any new updates to share at this time.