Hi Sarah! Sorry to hear that you are having trouble viewing courses that were shared to you via "Send a Copy."
Please try these steps:
1. Please make sure that your browser is updated. Here are videos on how to update your browser. Once updated, restart your browser and try accessing it again.
2. Try other
supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior. Do you still get the same issue when in Incognito?
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's
how to do it.
If these troubleshooting tips still don't work, please open a case with us
here.