Forum Discussion
Rise course not opening within LMS, only on Safari
Hi all We have released a Rise course, which opens fine for colleagues on Edge and Chrome, but colleagues using Safari just get a blank screen. They don't have Edge or Chrome on their Mac and Fire...
Hi,
I am seeing the same issue with safari and articulate Rise accessed through Moodle. Oddly not all Rise courses but I cannot yet determine the reason why some Rise courses are opening in Safari and not others. All open in Chrome so far. Frustrating not being able to give a definitive answer to users.
David
Hi David,
Can you try uploading your courses in SCORM Cloud and see if you encounter the same issue?
If your content works properly at SCORM Cloud but not in Moodle, please open a support case with your LMS provider. They’ll know how best to help with LMS-specific problems.
If your course isn't also opening in SCORM Cloud, please send us a copy of your published course using this form, and we'll troubleshoot your issue further. Thanks!
