Forum Discussion
Rise Course Opening Blank Screen in Chrome
Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
Hi Harri!
So sorry to hear you are experiencing this. Can you try the steps below?
1. Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again.
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.
If all these steps still do not work, please open a case with us here so a technical support engineer can work with you directly.