Forum Discussion

Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
rise 360
CarynCarman-4da's avatar
CarynCarman-4da
Community Member
4 years ago

I tried publishing to SCORM 2004 2nd ed and have had two more ppl report this issue, one using Edge. It sounds as though he experienced this the first time he tried to load the course. I'm still trying to ascertain if he was enrolled in a prior version that he never launched. Any more updates from Articulate, Alyssa or Hazel?

Best,

Caryn

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    4 years ago

    Hi Caryn, I'm sorry to hear you're getting this issue.  Have you tried uploading your course in SCORM Cloud? Have your users view the courses and see if they get the same issue. 

    This video demonstrates how to use SCORM Cloud with Articulate content. You'll also find some helpful LMS-troubleshooting tips here.

    If you're seeing the same issues with your course in SCORM Cloud, please share the details of your course using this form and we'll take a closer look at your issue. If you only see the issue in the course hosted in your LMS, you may open a support case with your LMS provider.