Forum Discussion

Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
rise 360
CarynCarman-4da's avatar
CarynCarman-4da
Community Member
4 years ago

Hi Lea,

Thanks for the reach out. I've not been able to duplicate the issue. I did want to confirm that using "reset learner progress" will in fact flush any progress made in the module, except for quiz results - is that correct? 

I can achieve the same thing via my LMS so if this is what Articulate is suggesting I'll just apply this feature for all updates to Rise courses. It's def my less preferred solution as it requires a manual message to any learner in progress when we have revisions to upload, so if new solutions are coming it would be great!

Thanks again,

Caryn

hazelB's avatar
hazelB
Staff
4 years ago

Hi Caryn! Yes you are correct -when you would use this option (Reset learner progress), it would reset their progress data, and allow them to start the course over again. However, their previous quiz results will be maintained.