Forum Discussion

Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
rise 360
CarynCarman-4da's avatar
CarynCarman-4da
Community Member
4 years ago

Hi Hazel,

Thanks for the confirmation. Is there work happening to correct the issue?

I have over 3K learners who are enrolled in req'd courses on an ongoing basis, so there will always be a significant number "in process" whenever I need to push out a new version. With this new Rise glitch, and the proposed workaround, all those individuals will lose their progress (and valuable time spent). Emailing them all a warning that they will lose progress if they don't complete before the update is really not an appealing alternative either. 

Thanks for any further updates!

Caryn

 

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    4 years ago

    Hi there, Caryn. Currently, if your LMS is displaying a blank page when launching an updated Rise course, resetting learner progress is the only way to clear out the mismatched data so learners can launch the course again. We don't have another feature on the roadmap at this time, but we'll keep you posted on updates!

  • AshlieKauffman-'s avatar
    AshlieKauffman-
    Community Member
    4 years ago

    Hi Caryn - We have had the same issue reported but it's normally been an issue with the browser cache etc. We just put technical instructions into the LMS course shell (in our case Blackboard) explaining to users that if they get the error to either use a different browser, clear their cache, or use an incognito window, and then the pop-up works fine. (There also are settings in the LMS you can choose to not have the course open in a pop-up window and instead open in the same browser window).

    • CarynCarman-4da's avatar
      CarynCarman-4da
      Community Member
      4 years ago

      Hi IDEA Team,

      Thanks for your suggestion! In the few instances we've had so far, those trouble-shooting actions unfortunately didn't resolve the problem, but it never hurts to put them out there just in case. 

      We can certainly set the course to launch in the same browser window and see if that makes any difference too. 

      Appreciate the tips!

      Caryn