Forum Discussion

Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
rise 360
CarynCarman-4da's avatar
CarynCarman-4da
Community Member
4 years ago

Hi Hazel,

Thanks for the confirmation. Is there work happening to correct the issue?

I have over 3K learners who are enrolled in req'd courses on an ongoing basis, so there will always be a significant number "in process" whenever I need to push out a new version. With this new Rise glitch, and the proposed workaround, all those individuals will lose their progress (and valuable time spent). Emailing them all a warning that they will lose progress if they don't complete before the update is really not an appealing alternative either. 

Thanks for any further updates!

Caryn

 

Crystal-Horn's avatar
Crystal-Horn
Staff
4 years ago

Hi there, Caryn. Currently, if your LMS is displaying a blank page when launching an updated Rise course, resetting learner progress is the only way to clear out the mismatched data so learners can launch the course again. We don't have another feature on the roadmap at this time, but we'll keep you posted on updates!