Forum Discussion

Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
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AshlieKauffman-'s avatar
AshlieKauffman-
Community Member
4 years ago

Hi Caryn - We have had the same issue reported but it's normally been an issue with the browser cache etc. We just put technical instructions into the LMS course shell (in our case Blackboard) explaining to users that if they get the error to either use a different browser, clear their cache, or use an incognito window, and then the pop-up works fine. (There also are settings in the LMS you can choose to not have the course open in a pop-up window and instead open in the same browser window).

CarynCarman-4da's avatar
CarynCarman-4da
Community Member
4 years ago

Hi IDEA Team,

Thanks for your suggestion! In the few instances we've had so far, those trouble-shooting actions unfortunately didn't resolve the problem, but it never hurts to put them out there just in case. 

We can certainly set the course to launch in the same browser window and see if that makes any difference too. 

Appreciate the tips!

Caryn