Forum Discussion
Rise Course Opening Blank Screen in Chrome
Hi, We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank ne...
Hi Jennifer! Did you ever replace or update the course in your LMS? If so, that could be the cause of the blank screen some learners are seeing.
You may also want to ask those learners who see the blank screen to clear their browser cache in Chrome or try opening the course in an incognito window.
I wanted to to let you know that opening in incognito window worked. This is the first thing that has worked for us, and we've been trying to solve this issue since October 2021. FYI: Clearing the cache in Chrome and in Edge did not help us with this issue.