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Kelly-AnneSlatt's avatar
Kelly-AnneSlatt
Community Member
7 years ago

Rise Course Opening Blank Screen in Chrome

Hi,

We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank new window when they open one of the courses.  When we send them a direct link to the material, it works for them.  We have hundreds of students that don't seem to be having issues, and those of us in the office aren't having the issue either to replicate.  We've confirmed their Chrome is current, flash enabled, pop-ups enabled, etc.  I couldn't find any recent posts about this, but does anyone have any insight?

Thanks!

rise 360

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  • HarriS's avatar
    HarriS
    Community Member
    3 years ago

    From what I remember when we ran into this issue we had to copy the entire content of the course into a fresh Rise course. I used the "template" feature and selected all of the content per lesson then added this "template" into the new course. That resolved the problem for us and (thankfully) it hasn't come up again.