Forum Discussion
RISE course won't load in LMS
Having this issue now and no idea why it's happening. Any guidance would be appreciated.
Hi DavidMangoro-d6!
Sorry to hear you're also experiencing this snag, when uploading Rise 360 material to your LMS!
To start, I suggest testing the published output in an LMS test environment like SCORM Cloud. This can help pinpoint if the issue lies with the LMS being used, or the course itself. If the course loads as expected in SCORM Cloud, please connect with your LMS admin to see if something could be getting in the way on their platform.
However, if the course also fails to load in SCORM Cloud, please reach out to our team through a support case.
They'd be happy to dive into this further with you!
Thanks for getting back to me on this, our issue has now been resolved.
After testing on on another LMS it turns out the issue was not with Rise but with the LMS. I was updating content in Rise and testing on the LMS but the LMS would see each updated version of the Rise scorm as a unique course. So when I attempt to open the course the LMS attempts to launch the old version. Sorry for the rambling explanation but it may be of some help someone, or not.
Hello DavidMangoro-d6,
I'm glad to hear the issue has been resolved on your end!
Thank you for sharing the cause. Your insight will definitely be helpful to others who might encounter the same problem.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
