Forum Discussion
Rise courses not loading
Hi, gerryMayer-e37a!
I'm happy to help. Please ask your IT team to enable port 443, and add these endpoints to your organization's allowlist for Articulate 360 applications to work properly. If the issue persists, please let me know or feel free to open a case with our support team so we can help get this resolved!
Hello,
I also facing the same issue. I am able to get into the Home page but when I click on any course, it just shows white blank page.
Hello ReetheshSoans-7,
Thanks for reaching out!
- Just to confirm, are you also experiencing an error message, or only the blank page?
- What browser are you using?
- Do you notice any change if you switch browsers or use an incognito window?
As my colleague Kelly recommended earlier in this thread, please make sure that port 433 is enabled on your computer and your network endpoints are enabled so that Articulate 360 applications work properly on your device.
If you still have difficulty accessing your courses, please let us know in this thread or privately in a support case so we can investigate further!
Looking forward to hearing from you!
Hi, thx for responding still having issues.
The url loads but the page is white.
This only happens on my work network, same for all browsers.
But my coworkers on the same network with a pc are not having the issue.
We've tested different Apple os and same issue so it's not the os, not the browser... I've tried Firefox, Chrome, Safari, same result.
But I log in and the homepage loads but when I click on any course, it loads white page at that url...
Weird too I was on the open wifi at work and it works but I had the dongle connected to the ethernet port on the MacBook Pro and I uploaded an image. When I went to crop it, the image wouldn't load and the image wouldn't load on the page.
I am hardwired in but select wifi on my os.
So I unplugged the ethernet and just was on the open wifi and it worked..
???We did try incognito but same result...
