Forum Discussion

BrendaStutsky-f's avatar
BrendaStutsky-f
Community Member
5 years ago

Rise Courses Not Opening

Hi: No notice sent yet - is there an issue with Rise courses opening. The Home Screen is there with all the courses, but a blank screen when trying to launch/edit.
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
4 years ago

Hi Cemone,

That certainly sounds odd! Does this problem only happen in Moodle LMS, or does it also happen when you test your courses in SCORM Cloud?

We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues.  We are happy to help you with that testing if you'd like to share your LMS output file with us here!

  • Cemone's avatar
    Cemone
    Community Member
    4 years ago

    Hi Alyssa,

    Thank you for the information. It is happening in Moodle and I also tried launching it in SCORM Cloud but the same issue occurred.

    I will submit a case to your team now.

    Thanks,

    Cemone

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