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ChrisWant's avatar
ChrisWant
Community Member
4 years ago

Rise does not track progress if close window is clicked

Hi all We have an issue where if colleagues select the close window option their progress is not tracked on LMS. We advise to click Exit course, which then tracks their progress and marks the modu...
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ChrisWant's avatar
ChrisWant
Community Member
4 years ago

Thanks both
Our LMS automatically opens in a new window, so suspect it is the same as you Karl.

It is strange however that Storyline modules will track progress, however must be the way 2 different tools work.

Thanks both for your thoughts.

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does not track progress if close window is clicked","id":"message:675290","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:1404603"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:675290"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:675290"},"body@stripHtml({\"truncateLength\":200})":" Hi all We have an issue where if colleagues select the close window option their progress is not tracked on LMS. We advise to click Exit course, which then tracks their progress and marks the modu...","body@stringLength":"723","rawBody":"

Hi all
We have an issue where if colleagues select the close window option their progress is not tracked on LMS.
We advise to click Exit course, which then tracks their progress and marks the module as complete where applicable, but we have a number of colleagues that have clicked close window, meaning their progress and time has been lost.
Is there a way to either:
Make progress trackable when clicking close window on a browser
Or remove the browser options (minimise, maximise, close window)
We have a new Rise module due for release to >2000 colleagues and am feeling nervous about releasing with this happening.
Many thanks

","kudosSumWeight":0,"postTime":"2021-08-18T03:43:24.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:675290_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi all
We have an issue where if colleagues select the close window option their progress is not tracked on LMS.
We advise to click Exit course, which then tracks their progress and marks the module as complete where applicable, but we have a number of colleagues that have clicked close window, meaning their progress and time has been lost.
Is there a way to either:
Make progress trackable when clicking close window on a browser
Or remove the browser options (minimise, maximise, close window)
We have a new Rise module due for release to >2000 colleagues and am feeling nervous about releasing with this happening.
Many thanks

"},"Conversation:conversation:675290":{"__typename":"Conversation","id":"conversation:675290","solved":false,"topic":{"__ref":"ForumTopicMessage:message:675290"},"lastPostingActivityTime":"2021-08-25T02:00:46.000-07:00","lastPostTime":"2021-08-25T02:00:46.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:675290":{"__typename":"ModerationData","id":"moderation_data:675290","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:675290_1":{"__typename":"Revision","id":"revision:675290_1","lastEditTime":"2021-08-18T03:43:24.000-07:00"},"ForumReplyMessage:message:675293":{"__typename":"ForumReplyMessage","id":"message:675293","conversation":{"__ref":"Conversation:conversation:675290"},"author":{"__ref":"User:user:1404603"},"revisionNum":1,"uid":675293,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Rise does not track progress if close window is clicked","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:675293"},"parent":{"__ref":"ForumTopicMessage:message:675290"},"body":"

Thanks both
Our LMS automatically opens in a new window, so suspect it is the same as you Karl.

\n

It is strange however that Storyline modules will track progress, however must be the way 2 different tools work.

\n

Thanks both for your thoughts.

","body@stringLength":"313","rawBody":"

Thanks both
Our LMS automatically opens in a new window, so suspect it is the same as you Karl.

\n

It is strange however that Storyline modules will track progress, however must be the way 2 different tools work.

\n

Thanks both for your thoughts.

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