Hello, I'm hopeful that someone can help me with an export issue I've encountered with Rise. I have tested this with a colleague of mine with the same outcome. When you export a SCORM package from Rise (any version of SCORM), and try to unzip it or load into the LMS, it is reporting duplicate files. Is this a known issue? Thanks for your help! Carol

Hi, I'm using Rise to compile a scorm 1.2 file to load into Cornerstone and it keeps showing a duplicate file error. I've tried to run it as scorm 2004 also with the same issue. I then went into my previous rise files to see if this issue existed there and it doesn't. So I tried to recompile a previous file and it's now adding the multiple javascript files with the same name. I can't rename the files individually, it changes all the names. No storyboard, just a simple MP4 to Scorm file conversion. Is this a known new issue or related to this thread?

I also saw your second post about this issue. I picked a random course out of my library and published it as SCORM 1.2. Then I unzipped/extracted it to my local computer using a Windows 10 PC. There were no duplicate files. Yesterday I imported a new SCORM for one course into our LMS and there were no error messages. I tested the course and it works. So I'm not able to duplicate the problems you are having. If it was a widespread issue, many people would be reporting the same problem. Is this a problem for all of your courses or just one particular course?

Hi Karl, I had several colleagues reply to me last evening. Apparently several of them have experienced this issue in the past. They remove the duplicated files and that seems to work. And, apparently, the problem just goes away. It was happening on all my projects. It is difficult to see how it could be anything other than the Exporter in Rise given that it was in the zip file itself. I also used different Browsers - although I can't imagine how the Browser would cause duplicate files, I did try it. I'm definitely open to any thoughts. Carol

Just a note - this is apparently something that several folks have had issues with. I am finding more and more of these postings. Check this one out https://community.articulate.com/discussions/rise-360/rise-export-scorm-1-2-not-uploading-into-lms I tried to remove the duplicate files to install - after removing the duplicate files, i received this message Critical ErrorsMulti standards (AICC/ SCORM/ xAPI) are not allowed in one file. Please create a separate file per each (AICC or SCORM or xAPI) and try again. Still investigating to see how I can clean up the export. Carol

Hi Carol! By chance, do your Rise 360 courses contain a Storyline block? We fixed an issue recently where a Tin Can file was showing up in Rise 360 courses that included a Storyline block, causing errors when uploading SCORM packages to your LMS. Here’s how you can update Storyline 360. After updating, please republish your Storyline project to Review 360 as HTML5-only, and reinsert your Storyline block in Rise 360. Let me know how you make out!

Rise Export is creating duplicate files

20 Replies

StephanieAll357
Community Member
3 years ago
A colleague and I had the same issue today. Removing the duplicates from the zip file allowed us to publish in Cornerstone.

Not sure why the duplicates were there as I published the same Rise module yesterday (with a minor text change) and had no issues.
AndyAddison-4b2
Community Member
3 years ago
I'm having a similar issue with Rise360. This is the error I'm getting. The Zip file I published last week still uploads to Cornerstone.
AndyAddison-4b2
Community Member
3 years ago
Hi

Articulate were superfast in fixing my issue. They have now said to clear my browsing history and this issue is now fixed for me.

Hopefully it is also fixed for others having this issue.
BarbiBrown-5ed5
Community Member
3 years ago
I can confirm that using an incognito chrome window fixed this issue for me as well!

Forum Discussion

Rise Export is creating duplicate files

20 Replies

Related Content

Rise 360: Create Custom Blocks

Storyline 360: Create Content with AI Assistant

Create Custom Blocks in Rise 360

Creating Performance Meters in Storyline 360

AI Assistant: Creating Images Using Prompts

Learn

Connect

Discover

Community

Company

Trust Center