Forum Discussion
Rise has stopped processing audio
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
I see the issue was noted 4 hrs ago - Are there any updates?
My Audio is still processing from this morning...I have attempted to remove and relard as well as closing articulate and signing back in - no luck with either...
Hi learningTC,
Thanks for following up. The issue with audio and video uploads in Rise 360 is still ongoing. Our cloud service provider continues to experience degraded performance, which is affecting several Articulate 360 features, including media processing in Rise.
Our team is actively monitoring the situation and working with the provider to restore full functionality. You can keep an eye on the latest updates on our Articulate Status page.
I know delays like this can be frustrating. Thanks for bearing with us as we get things back on track.