Forum Discussion
Rise has stopped processing audio
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Hi EricSantos, there still seems to be issues with adding audio to Rise courses. The audio is permanently "processing". Could this be investigated please?
Hi EricSantos - seems we're having this same issue again. Oiy. Halpppp.
Hey DominicGSmith, MarynaKorsun433 and KristiRiley,
Sorry to hear you’re running into trouble again with audio uploads! I just tested uploading a local audio file in an Audio Block, and it worked fine. To help us dig in further, could you share:
- Which block type you’re using when the audio stays in “processing” (Audio Block, Process Block, Custom Block, etc.)
- Whether the issue happens with all audio files, or only specific ones (MP3, WAV, size-large, etc.)
- The file format and size of the audio file(s) you uploaded
If clearing your browser cache doesn’t resolve the issue, please share a sample audio file that fails to upload so we can test it directly. Once we have these details, we’ll take a closer look to identify what’s causing the issue.
If you’d prefer more targeted help, you can also reach out to us directly through a support case.
Thanks again for testing and sharing, your input helps us get to the bottom of this.
Custom block, it's an mp3, and 7,600kb. I used the same block, with a similar mp3 (7,212kb) yesterday and it uploaded fine. I also tried uploading to just an audio block, and it didn't work - and I tried both the new file, and the one that uploaded fine yesterday.
