Forum Discussion
Rise has stopped processing audio
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Hi EricSantos - seems we're having this same issue again. Oiy. Halpppp.
Hey DominicGSmith, MarynaKorsun433 and KristiRiley,
Sorry to hear you’re running into trouble again with audio uploads! I just tested uploading a local audio file in an Audio Block, and it worked fine. To help us dig in further, could you share:
- Which block type you’re using when the audio stays in “processing” (Audio Block, Process Block, Custom Block, etc.)
- Whether the issue happens with all audio files, or only specific ones (MP3, WAV, size-large, etc.)
- The file format and size of the audio file(s) you uploaded
If clearing your browser cache doesn’t resolve the issue, please share a sample audio file that fails to upload so we can test it directly. Once we have these details, we’ll take a closer look to identify what’s causing the issue.
If you’d prefer more targeted help, you can also reach out to us directly through a support case.
Thanks again for testing and sharing, your input helps us get to the bottom of this.
Custom block, it's an mp3, and 7,600kb. I used the same block, with a similar mp3 (7,212kb) yesterday and it uploaded fine. I also tried uploading to just an audio block, and it didn't work - and I tried both the new file, and the one that uploaded fine yesterday.
And now my saved blocks (standard, not custom) aren't inserting either. Okie dok... opening a case.
Hello KristiRiley,
I see that you're working with my colleague Mick in your support case, and he's suggesting some helpful next steps. You're in excellent hands!
We'll continue the conversation over in your case, so everything is in one spot!
Hey EricSantos, the issue I am having is with inserting AI generated audio files (Text to Voice). I picked a voice, entered text and generated the audio. But after clicking Insert, the feature got stuck in processing. Thanks in advance for your help.
Hello DominicGSmith,
Thanks for the details and for confirming this happens with AI-generated audio!
I just tested AI text-to-speech using the voice Mark in an Audio Block, and the audio generated and inserted without any issues on my end.
To help us narrow this down, could you share which voice you’re selecting and which block type you’re using when the audio gets stuck on “Processing”? Also, please let us know:
- The browser and version you’re using
- Whether the issue happens in all courses or just one
- A short sample text that fails to generate
Once we have those details, we’ll run some targeted tests to identify what’s causing the behavior. If you’d prefer direct troubleshooting, you can also reach out through a support case.
Thanks again for testing this and for helping us track it down.
