Forum Discussion
Rise has stopped processing audio
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Same issue here. Any news regarding a solution?
Hi ArnaudMontau418 & HannahRaymond-C!
Sorry to hear you're having issues uploading audio to Rise 360!
When testing in Google Chrome, I was able to upload local audio files and generate AI audio without slowdowns. Not to worry! I'm happy to help troubleshoot and have some follow-up questions to get us started:
- Does your audio fail to upload across multiple supported browsers?
- Does clearing your browser's cache or using an incognito browser make any improvement?
- Which Audio Block specifically fails to process the upload?
If you're still having trouble, our support engineers are happy to review your course and investigate further. You can connect with them privately through a support case.
Looking forward to hearing from you!
